Your Next Hire Is
Digital.
We create digital employees that know your business, use your tools, and work your channels. Team members that resolve, learn, and escalate when needed.
Metodia
OnlineConcept
Meet Your New Team Member.
What makes a digital employee different from basic automation
Role & Identity
Every digital employee has a defined role, tone, and scope. It knows what it's responsible for and what it must escalate. It doesn't pretend to be human, but it acts with the professionalism of a trained team member.
Knowledge & Tools
Equipped with your product catalogs, policies, and procedures via a dedicated knowledge base. Connected to your CRM, ERP, and calendar to take real action: look up products, generate quotes, schedule appointments.
Judgment & Learning
Knows when it can resolve and when it must escalate. Follows your business rules and hard boundaries. You teach it by talking to it: correct a response, add a rule, and it learns. It also gets better over time as the management layer reviews conversations and updates its knowledge.
Use Cases
Built for Your Industry
The same platform, specialized for different roles
Customer Support
An assistant that answers inquiries via WhatsApp, email, and web chat 24/7. Resolves the most common questions on its own using your catalog and knowledge base, looks up pricing in your ERP, and provides technical guidance on your products. And when a case calls for it, it hands off to a human teammate with all the context already in place.
- Multichannel support (WhatsApp, Email, Web Chat)
- Product catalog and technical documentation search
- CRM integration (contact lookup, product quoting)
- Smart escalation with context handoff and private notes
- Knowledge base freshness protocol (always uses latest data)
- Self-learning via management layer
Real Estate Agent
Your digital sales agent, guiding each prospect from the first inquiry to the scheduled viewing. Gathers what they're looking for (budget, bedrooms, location), matches those requirements against your listings, presents the best options, and books the appointment right in your calendar. Handles in-person showings and remote consultations equally, with the right flow for each.
- Structured property search with requirement gathering
- Property category expertise (starter homes, luxury estates, investment)
- Calendar integration for real-time availability and booking
- Appointment type routing (in-person showing vs. remote consultation)
- Smart handoff to local specialists for out-of-area properties
- Knowledge base freshness protocol (always uses latest listings)
Pizzeria & Food Delivery
A virtual cashier that takes orders via WhatsApp (text and voice), shows the menu, charges and loads the order into your POS. Recognizes each customer and remembers their preferences, warns about delays before they become a problem (based on admin settings or real-time order volume) and also handles table orders.
- WhatsApp ordering with voice message support
- Interactive menu with dish details and dietary info (celiac-friendly, allergens, vegan)
- POS / kitchen display integration (creates orders and comandas directly)
- Online payment processing and order confirmation
- Customer history and preferences (remembers past orders and favorites)
- Smart delay management (admin-set or auto-detected by order volume)
Interface
Digital Employees in Action
See how different employees work across channels.
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AllJohn Doe
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AllMaría G.
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AllMaria L.
OnlinePlatform
The Platform Behind Every Digital Employee
Multichannel by Default
Your digital employee works wherever your customers are. WhatsApp, Email, Web Chat, Telegram. One employee, every channel. And it's also where your team is: it joins your internal channels (Slack, Teams) and interacts like another teammate.
Connected to Your Systems
Not just conversations. Your digital employee connects to your CRM, ERP, and calendar to take real action: look up products, generate quotes, schedule appointments.
Enterprise-Grade Platform
Built on proven open-source technology, Metodia Platform delivers enterprise capabilities with complete transparency and control.
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Smart Context Handoff Private notes deliver conversation summaries and key context to your team, making human takeovers seamless and informed.
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Real-Time Analytics CSAT scores, SLA tracking, conversation metrics, team performance, and live dashboard for complete operational visibility.
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Full Data Sovereignty Self-hosted deployment options give you complete control over customer data and compliance requirements.
Specialized, Not Generic
Every digital employee is built on your specific business data. Your catalogs, your policies, your procedures. It's a subject matter expert from day one. It knows, it doesn't guess.
Architecture
Intelligent Architecture
The system that powers every digital employee
Integrations
Seamless Integrations
Company
About Metodia
Powering Growth with Intelligent Engineering
We founded Metodia to bring professional-grade software engineering to the world of AI. We saw too many fragile "demos" and not enough reliable systems. We exist to build digital employees that actually work, at scale, securely, and driving real value.
Engineering Excellence
We don't just run scripts; we build systems. Our roots in high-scale backend architecture ensure that every digital employee we deploy is secure, reliable, and built to last.
Deep Integration
AI shouldn't live in a silo. We specialize in connecting digital employees directly to your core business systems (ERPs, CRMs), enabling real-time data access and autonomous action.
Product-Driven DNA
We are builders at heart. Our experience creating Metodia Platform, our own digital employee platform, gives us unique insight into what it takes to launch and scale successful AI products.
Agile Innovation
We move fast, but we don't break things. We use agile methodologies to deliver value quickly while maintaining code quality.
Robust Architecture
We don't rely on flimsy hacks. We use proven software patterns to ensure your digital employees are stable, secure, and ready for enterprise loads.
Measurable ROI
We focus on high-impact solutions that pay for themselves through operational efficiency and new growth. We don't just deliver code; we deliver business results.
Long-Term Partnership
We are not just vendors; we are your technical partners. As your business evolves, we ensure your digital workforce evolves with it.
Ready to hire your first digital employee?
Every deployment is custom-built for your stack, your data, and your team. Get in touch and we'll have your digital employee live in days, not months.
Book a Free Callor email us at hola@metodia.ar